Blue Star Consultants

{Blue Star Consultants}{66 Main Road, Toffie Lane}{Claremont}{7708}{Western Cape}{South Africa}{(021) 205-1663}
66 Main Road, Toffie Lane 7708 Claremont, Western Cape
Phone: (021) 205-1663

Stay informed on COVID-19, visit for more information


Our most frequently asked questions about BPO’s:

Q: What are some of the advantages of outsourcing?

A: Outsourcing has a number of notable advantages, including cost savings, time and space savings, and the ability to focus on your core business function and primary responsibilities.

Q: What are the reasons of outsourcing?
A: Outsourcing is beneficial to all types of enterprises. It’s most typically utilized when a company receives a large number of customer inquiries and doesn’t have enough time to focus on every part of the business or customer care. Outsourcing these types of jobs allows you and your workers to focus on the most important aspects of your organization and keep things running smoothly.
Q: How might outsourcing benefit your business?

A: Outsourcing time-consuming chores frees up time and space so you and your in-house staff can focus on what you do best. This keeps your staff productive without requiring them to focus on too many time-consuming duties or hiring and training additional employees.

Q: What is Business Process Outsourcing (BPO)?

A: BPO stands for Business Process Outsourcing, which is when a corporation hires a third-party provider to handle non-core business processes and duties.

Q: How does outsourcing help businesses save money?

A: Outsourcing will save money on personnel, operations, and technology. It eliminates the budget for recruiting and training that would otherwise be required. It also minimizes the requirement for office space, furniture, equipment, human resource operations, and technological investments. The cost savings may allow a company to keep its prices low, giving it a competitive advantage in the market.

Q: Is business process outsourcing right for me, regardless of how big or small my company is?

AA business of any size can profit from process outsourcing. BPO minimizes overhead for small businesses, resulting in more money for operational expansion. As corporate objectives change, it also allows for flexibility and decreases risk.

While outsourcing has benefited small businesses, it has also been used by Fortune 500 corporations. Large firms can benefit from BPO during periods of major change or rapid expansion.

Any firm, regardless of its size, will benefit from the BPO advantages of lower costs, increased speed and efficiency, and flexibility.

Q: What services are available to be outsourced?

A: Customer support, web chat, payroll, bookkeeping, lead generation, web design, marketing, and many other services are examples of outsourced services.

Setting up one or two days per week for mandatory check-ins might be good. This is a fantastic approach for employees to share any worries or problems they’re having at work, and it may be resolved during designated check-in hours.

Set up virtual meetings with your team to talk about ideas, challenges, and to catch up on what’s going on. Listen to your co-workers to see if they have any suggestions for improving the workflow.

Q: What are the advantages and disadvantages of outsourcing?

A: The following are some of the most typical outsourcing benefits and drawbacks:


  • More free-time
  • Low labour costs
  • Having access to a large talent pool


  • Communications issues
  • Difference in time
  • There is less control.
Q: Will outsourcing provide me less control over the quality of my business's services?

A: No. You have every right to ensure that the staff assigned to your services has the necessary experience and knowledge to accomplish the duties to your company’s specifications.

Q: What is a Service Agreement?

A: A service agreement is an agreement where the service provider performs physical work (labour), services or responsibilities for or on behalf of the customer/consumer/client against compensation or payment.

Typical service agreements include gym memberships, phone, or data contracts, for example.

Q: How can I be certain that my company's data is secure?

A: Outsourcing firms take high security and data protection extremely seriously. Whether or not the service you’re outsourcing contains sensitive data, you can be confident that data security is a key priority.

Q: How will the outsourced personnel be trained to meet the needs of my company?

A: Outsourcing teams and employees have access to a large pool of talent. In most circumstances, a crew with the appropriate level of training is available to handle your services.

If additional training or experience is required, discuss your standards and expectations with the employer.

Call Us